Refund & Cancellation Policy

Last updated: 28 October 2026

This policy explains how cancellations, returns and refunds work for orders placed with Tercet Limited (“Tercet”, “we”, “us”) on matcha.ng or through our official sales channels.

No returns or exchanges

Tercet Matcha is a food product. For hygiene and safety reasons, we do not accept returns or exchanges once an order has been delivered, including for change of mind, taste preference or results.

Damaged, incorrect or faulty orders

We still stand behind every order. If your order:

arrives damaged or with a broken or tampered seal,
is not what you ordered, or
is missing items,

contact us within 48 hours of delivery on WhatsApp (+234 903 820 3010) or by email ([email protected]) with your order number and clear photos of the package and product. Once we confirm the issue, we will send a replacement or issue a refund to your original payment method, at our choice. Please do not throw away the packaging until we have resolved your claim.

Cancelling an order

You can cancel an order for a full refund if it has not yet been dispatched. Message us as soon as possible with your order number. Once an order has been dispatched it can no longer be cancelled.

Failed deliveries

If a delivery fails because of an incorrect address, unreachable phone number or a recipient who is not available, we will try to arrange redelivery. Additional delivery fees may apply. Orders that cannot be delivered after reasonable attempts may be refunded minus delivery costs.

How refunds are paid

Approved refunds are made to the original payment method. Depending on your bank or card provider, it can take 5 to 10 working days for the money to show in your account.

Your legal rights

Nothing in this policy limits any rights you have under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018.