Shipping & Delivery Policy - Matcha

Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated: 28 October 2026

Where we deliver

We deliver to addresses across Nigeria. For orders outside Nigeria, including Ghana, please contact our team before ordering.

Delivery fees

Delivery fees depend on your location and are shown at checkout before you pay. Any promotional free delivery will be stated clearly on the site or in the offer.

Processing and delivery times

Orders are processed after payment is confirmed. Our team will confirm your expected delivery timeline by WhatsApp, SMS or email after you order. Timelines are estimates and can be affected by public holidays, weather, security situations and courier delays outside our control.

Your details

Please make sure your delivery address and phone number are correct and that someone is available to receive the order. Couriers will usually call before delivery.

Tracking and questions

For an update on your order, message us on WhatsApp at +234 903 820 3010 or email [email protected] with your order number.

Damaged or incorrect items

If anything is wrong with your delivery, tell us within 48 hours. See our Refund & Cancellation Policy.

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About us

Tercet Matcha is premium ceremonial-grade matcha for Nigerian women supporting their weight, energy and PCOS-aware lifestyle goals. We explain the science honestly, share recipes built for Nigerian kitchens, and support you on WhatsApp. Read our story